This Office Manager position is in a 2-MD & 1 NP Internal Medicine/Urgent Care office in Framingham. Supervises approximately 6 staff. CRMA office managers are “working managers” and should expect to occasionally cover the Front Desk or as a Medical Assistant. This is a full-time position and hours are roughly M-F 8:00-4:30 p.m.
All CRMA staff heavily use the CRMA electronic medical record, Epic. Applicants must have good PC skills and must be very comfortable using electronic medical records.
Principle Duties and Responsibilities:
- Supervises the daily operation of the office, including helping staff establish deadlines for work assignment and completion, and monitoring work status and progress. Re-allocates staff resources as appropriate based on daily physician schedules, time-off, and capacity. Fosters teamwork between staff and physicians.
- Actively participates in the daily operation of the offices in one or more of these functions as appropriate with skills and training: (1) Medical Secretary; (2) Medical Assistant; or (3) Phlebotomist. Provides assistance to office staff members in order to ensure the office runs orderly for the physicians and patients.
- Responsible for managing personnel related activities including, scheduling hours, accurate timekeeping, attendance, time off requests, leave of absences, employee relations issues, performance evaluations and overtime management.
- Manages office level billing procedures, patient registration, diagnosis coding, applicable collection of co-payment and outstanding balances from patients while ensuring full compliance with established cash control policies and procedures.
- Functions as the liaison between physicians, CRMA administration, human resources, billing, credentialing, IS, accounts payable, and other areas for the office.
- Assists in the recruiting, hiring and training and development of staff.
- Works with ancillary services and/or renters which reside in the office space, as applicable, to ensure seamless customer service to our patients and help services work efficiently.
- Responsible for managing purchases and submitting invoices for payment.
- Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed. Promotes a customer service orientation among staff members.
- Maintains the physical property and equipment of the office including arranging for routine and emergency maintenance with landlord and outside vendors.
- Manages physician call and coverage schedules.
- Ensures office is in compliance with regulatory requirements including: safety, OSHA, HIPAA, employment and labor laws, state and federal guidelines.
- Actively participates in patient complaint procedures.
- Other duties as assigned from time to time.
Benefits Package Highlights
- Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.
- 10 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.
- Dental, Vision, and Life available.
- 401k 4% contribution by CRMA
- FSA/HSA available
