Lead MA/Office Assistant – Hudson

Principle Duties and Responsibilities:

  • Takes direction from Office Manager and actively participates in office operation
  • Monitors Work Status and Progress
  • Reallocates staff resources as appropriate based on daily provider schedule, time off and capacity based upon office guidelines.
  • Coordinates incoming work such as record requests, patient forms, home health orders and plans
  • Manages Epic Queues and assigns or completes work as necessary
  • Handles patient inquiries for billing and other requests
  • Provides coverage for staff and/or office manager
  • Understands and ensures office standards & policies are being followed by staff
  • Communicates discrepancies and deficiencies to the office manager
  •  Punctuality and regular attendance is required

Other Duties May Include

  • Coordinates pre-visit preparations
    • Rooms patients and documents procedures
    • Prepares treatment rooms with appropriate instruments and materials for examination of patients.
    • Cleans and restocks exam room.
    • Completes inventories and orders medical supplies and materials.
    • Maintains the strictest confidentiality of any and all patient records.
  • Performs routine laboratory tests such as urine collection, EKGs, PFT’s, phlebotomy, and injections.
    • Performs other tasks such as scheduling and completing forms
  • Understand Health Insurance and application to various procedures and policies in the office
    • Performs all other duties and tasks requested to ensure the efficient overall performance of the practice.


  • 1 year of experience working in a medical practice preferred.
    • Graduation from an accredited Medical Assistant program or certification as a Medical Assistant through a national accredited certifying body.
    • Excellent interpersonal skills.
    • Knowledge of OSHA standards:  Exposure to communicable diseases and/or body fluids.
    • Strong computer and typing skills, with previous EPIC system preferred.
    • Ability to prioritize work, follow through, brainstorm and collaborate to meet changing practice needs.

Physical Demands:
Requires full range of body motion, including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires frequent standing and walking. Requires occasional lifting. Requires corrected vision and hearing to normal range.