Summary of Position:

Under direct supervision, assists clinicians with routine clinical procedures and tests in the exam room.  Advises patients of preparation and testing required for exams.  Ensures all pre-visit work required for exam is completed and that lab and other test results are available in the electronic medical record (EMR).  Delivers excellent customer service and strengthens the patient/clinician relationship through timely and informative interactions with the patients. Improves clinical operations and efficiencies by providing efficient flow of patients.  Provides clinical and clerical support to the practice and clinicians related to patient care.  May provide direct clinical support to one or more assigned clinicians.  Reports to the department Supervisor of Operational Services.

Performs other duties as needed.  Any other duties performed which are not listed as essential functions are considered non-essential functions.

Minimum Requirements:

Education: High School graduate (or equivalent education, training or experience) required. Associate’s degree in medical assisting or graduate of medical assistant certification program preferred.

Skills and Experience: Skills and experience typically acquired through a minimum of one-year prior experience in a clinical or customer service setting as determined by the department (a bachelor’s degree may be substituted for experience).  Able to communicate in a professional and appropriate manner.  Strong interpersonal, customer service, time management, and organizational skills required.  Ability to be a quick thinker and relate to all levels of staff and patients highly important.  Computer experience required with the ability to use word processing and spreadsheet programs.    Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.  Ability to prioritize work throughout the day in a busy environment.


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