RESPONSIBLE TO: Director of Nursing

Responsible for patient reception, scheduling, telephone triage, and general business office functions.


  • Maintain and file Medical Record charts including scanning etc.
  • Maintain and order supplies for front office
  • Prepare and distribute copies of daily schedule for the office including Scheduling and rescheduling procedures as needed- updating of schedule and communicating to staff. Responsible for appointment scheduling and confirmation.
  • Keep work area organized to improve efficiency
  • Answer telephone courteously, faxing as necessary, emailing, mailing etc.
  • Perform other duties or related work as necessary or assigned
  • Adhere to office policies
  • Obtain insurance forms and/or copy of insurance cards and checking patients in/ registering patients while maintaining accuracy of patient demographics, insurance information etc. and confirming necessary information. Maintains patient payment when necessary.
  • Help with patient care in nursing area when needed. i.e. making/ moving beds, bringing patients into unit, making phone calls, assisting unsteady patients etc. to support staff with patient flow.
  • Demonstrates courteous professional and cooperative behavior toward patients, visitors, coworkers, supervisors, nurses, physicians and other offices.
  • Protecting the center’s hardware, software, information and data by complying with its security/ privacy policies and procedures and correctly using security technologies. Perform duties related to handling of patient medical records always keeping protected information secure and following the laws of HIPPA
  • Completing required security/ privacy training
  • Using computer terminals and workstations in a manner that protects the security of information they access
  • Reporting all security/ privacy breaches to their supervisors or to the Privacy Officer when their supervisors are unavailable.
  • Maintaining the confidentiality of their password.


  • Demonstrate good inter-personal relations
  • Knowledge of medical terminology, formal or on the job experience
  • High school diploma
  • An individual with secretarial experience, preferably in a physician office setting.
  • Experience with computer systems, emailing, faxing etc…
  • Understanding of different insurance plans
  • Flexibility, customer service orientation, positive attitude, good learning aptitude, ability to work well with patients and coworkers.
  • Experience managing multi-line telephone systems.
  • Medical terminology