Essential Job Functions:
- Follow all departmental policies and procedures
- Collecting past due balances via phone and written correspondence
- Respond to customer inquiries promptly and with excellent customer service
- Ability to maintain confidential information
- Ability to provide attention to detail and prioritize work
- Ability to collaborate with others to arrive at a conclusion using compromise ,persuasion, rational
- Ability to make sound and timely decisions
- Ability to work independently with little supervision
- Skill of developing and maintaining positive working relationships with our patients and co-workers
- Must possess good customer service and telephone skills
- Maintain acceptable call quality and meet deadlines as determined by the Manager
- Make appropriate notations to patients accounts in billing collection system
- Daily follow-up on unpaid patient balances
Must have collections knowledge and experience at least 1-2 years
Understanding of both insurance and patient responsibility
Good math and data entry
Basic understanding of medical coding
Excellent ability to communicate both written and oral accurately
Critical thinking and problem solving skills
Dependable and organized
Ability to multi-task
Effective PC SKILLS
Knowledge of Allscripts and /or EPIC a plus
Bilingual a plus
Cooperative work attitude toward and with co-workers, management, patients and outside contacts
To apply for this position, you may also email @agoulet@partners.org
