Essential Job Functions:

  • Follow all departmental policies and procedures
  • Collecting past due balances via phone and written correspondence
  • Respond to customer inquiries promptly and with excellent customer service
  • Ability to maintain confidential information
  • Ability to provide attention to detail and prioritize work
  • Ability to collaborate with others to arrive at a conclusion using compromise ,persuasion, rational
  • Ability to make sound and timely decisions
  • Ability to work independently with little supervision
  • Skill of developing and maintaining positive working relationships with our patients and co-workers
  • Must possess good customer service and telephone skills
  • Maintain acceptable call quality and meet deadlines as determined by the Manager
  • Make appropriate notations to patients accounts in billing collection system
  • Daily follow-up on unpaid patient balances

Must have collections knowledge and experience at least 1-2 years

Understanding of both insurance and patient responsibility

Good math and data entry

Basic understanding of medical coding

Excellent ability to communicate both written and oral accurately

Critical thinking and problem solving skills

Dependable and organized

Ability to multi-task

Effective PC SKILLS

Knowledge of Allscripts and /or EPIC a plus

Bilingual a plus

Cooperative work attitude toward and with co-workers, management, patients and outside contacts



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