This full time Customer Service representative position is in a medical billing office in Ashland. Bilingual preferred, Great phone skills and computer skills a must. Medical experience a must, Insurance knowledge a plus

Hours: M – Fr; Rotating 7:30am – 4pm & 8am-4:30pm every other week

Duties and Responsibilities of a Customer Service Job

  • Deal with the customers via emails, over the phone, or face to face
  • Provides customer additional information or explains services
  • Tactfully handles confrontational or stressful interactions
  • Completes supporting paperwork and data entry as required
  • Listen to the customer queries patiently and solve it. If the problem doesn’t seem to solve, then forward the problem to the superiors.
  • Respond to the problems of the customer promptly
  • Draft the necessary documents, letter or statements, as required by the customer
  • Maintain records of interactions with the customers in an orderly manner
  • Coordinate with the internal department to find solutions and resolve matters

Customer Service Job Skills

  • Strong communication and negotiation skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Should be able to use the computer extremely well
  • Should have great communication skills: written and verbal communication
  • Should be able to handle a lot of data that is available, and all of this must be done at good pace
  • Should be able to maintain their composure even if the customer is being rude
  • Should have good listening skills, since most of the time, communication with the customers is done over the phone
  • Should be attentive to detailing
  • Medical background as secretary, biller or referral co-ordinator

Customer care is a way of solving queries of the customers and giving them information